Frequently asked questions
Question: I love all of the designs, I am confused, I don't know which one to decide. Can you help?
Answer: Of course! We are here to help you make the best choice possible. Just contact us and we shall help you design and decorate your home, office or restaurant.
Question: Why must the orders be paid for in advance?
Answer: Payments must be made in advance because it enables us ensure a confirmed order, and make it our top priority to complete.
Question: How do I pay for my order?
Answer: Payments can be made in cash, via Bank Transfer or M-Pesa. Details will be sent via text or email once the buyer decides which mode of payment he/she would like to use.
Question: If I use Bank Transfer/ M-Pesa, how can I be sure my money has safely reached E.M.K Designs?
Answer: Once a Bank Transfer is made, a receipt is issued to you with which you can track your payment. Upon request your bank shall notify you when the transfer has been successfully completed. When using M-Pesa, the sender receives a text message with a confirmation number, amount sent, name of receiver, phone number of receiver and date/time the payment was sent. Both methods are very safe and reliable.
Question: What if I want to use a different mode of payment?
Answer: Not a problem. Just contact us and if it is feasible, we shall honor your request.
Question: What happens after I send the payment?
Answer: E.M.K Designs shall send you a confirmation via text or email as soon as we receive your payment and shall start working on your order right away.
Question: How will you send my order?
Answer: Depending on your location, we will pick the most reliable method to get your order to you safely. We shall also send you a tracking/waybill number and all other details as soon as your order is sent. This will enable you to track your order.
Answer: Of course! We are here to help you make the best choice possible. Just contact us and we shall help you design and decorate your home, office or restaurant.
Question: Why must the orders be paid for in advance?
Answer: Payments must be made in advance because it enables us ensure a confirmed order, and make it our top priority to complete.
Question: How do I pay for my order?
Answer: Payments can be made in cash, via Bank Transfer or M-Pesa. Details will be sent via text or email once the buyer decides which mode of payment he/she would like to use.
Question: If I use Bank Transfer/ M-Pesa, how can I be sure my money has safely reached E.M.K Designs?
Answer: Once a Bank Transfer is made, a receipt is issued to you with which you can track your payment. Upon request your bank shall notify you when the transfer has been successfully completed. When using M-Pesa, the sender receives a text message with a confirmation number, amount sent, name of receiver, phone number of receiver and date/time the payment was sent. Both methods are very safe and reliable.
Question: What if I want to use a different mode of payment?
Answer: Not a problem. Just contact us and if it is feasible, we shall honor your request.
Question: What happens after I send the payment?
Answer: E.M.K Designs shall send you a confirmation via text or email as soon as we receive your payment and shall start working on your order right away.
Question: How will you send my order?
Answer: Depending on your location, we will pick the most reliable method to get your order to you safely. We shall also send you a tracking/waybill number and all other details as soon as your order is sent. This will enable you to track your order.